Patients Rights & Responsibilities

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Patient’s Rights and Responsibilities

Statement of Patient Rights
We respect patient’s rights and recognize that patients are individuals with unique healthcare needs. We want you to know what your rights are, as well as your obligations to yourself, to other patients, to your physician and to the hospital.

We desire a partnership between you and our health care professionals. Your role as a member of this team is to exercise your rights and to take responsibility by asking for clarification of things that you do not understand. If you believe that your rights have been violated by the hospital in any respect, we encourage you to let us know by utilizing our patient grievance process.

Patient Rights
Patients have the right to:
• Expect quality treatment and continuity of care that is respectful of personal values and beliefs.
• Be treated with dignity. You will be given impartial access to care without regard to race, religion, nationality, gender, veterans’ status, age or disability.
• Ask all personnel involved in your care to introduce themselves, state their role and explain what they are going to do.
• Expect treatment in a safe environment, free from any form of abuse or harassment and free from restraint or seclusion that is not medically required.
• Effective pain management. You will be given information about pain and pain management options as part of the plan of care.
• Examine your hospital bill and have it explained.

•Be informed of rights and responsibilities

•Have a family member, chosen representative and/or their physician notified promptly of admission to the hospital.

•Receive treatment and medical services without any type of discrimination

•Receive the services of a translator or interpreter to facilitate the communication between the patient and the hospital’s healthcare professionals

•Receive visitors they designate, including but not limited to, a spouse, a domestic partner, another family member, or a friend.

•Withdraw or deny visitation consent at any time.

•Participate in the development and implementation of their care plan.

•Make informed decisions regarding their care.

•Be informed of their health status, involved in care planning and treatment, and allowed to request or refuse treatment

•Be informed by their physician and other healthcare professionals about any continuing healthcare requirements after their discharge.

•Receive assistance from their physician and appropriate healthcare professionals in arranging for required follow-up care.

•Have their medical records kept confidential

•Have access to their medical records within a reasonable time.

Information about Treatment
Primary care providers will describe proposed treatments. You can expect them to explain:
• The condition and proposed treatments using clear and understandable terms.
• The alternatives of treatment.
• The prognosis and possible obstacles related to recovery.
• The benefits and risks of each alternative, including the recommended course of therapy.

Any experimental treatment, research or clinical training activities that may be involved in your treatment will be explained, and you have the right to refuse to participate in them without affecting the care you will receive.

If limited English skills or sensory problems inhibit the ability to communicate, help will be provided. If you should need assistance with communication, please let the staff know.

Asking Questions
Questions about healthcare and medicines are imperative. If you or a family member have any questions concerning care or medicine, fell free to ask those questions. Read any handouts that are given until you understand the information.

Some example questions about medicines could be:
1. Why am I taking this medicine?
2. What is the name of the medicine?
3. Does it have more than one name?
4. What are the side effects?
5. When do I take it? Does 4 times a day mean every 6 hours or with meals and at bedtime?
6. What if I miss a dose? Should I take two at the next time?
7. How long will I take this medicine?
8. How much will it cost? Will my insurance pay for it?
9. What if I can’t buy it?
10. Is this new medicine replacing one of my other medicines or in addition to everything I was taking before?

Participation in Decisions about Patient Care
We respect the right:
• To informed consent. In partnership with physicians, you will agree to treatment based on a full explanation of the disease or injury, the risks and benefits of the proposed treatment, and all alternative treatments.
• To refuse a diagnostic procedure or treatment. It is your right to decide whether you wish to be treated and if so, by which method of treatment. If you elect to refuse treatment, you will be informed of the medical consequences of your decision.

If the patient is a minor, the family and/or legal guardian will be involved in all treatment planning decisions for their care. If you are unable to exercise these rights, NHS will extend these rights to the legally designated representative.

Under Oklahoma Statutes, a legally designated representative may include a court-appointed guardian, a health care proxy named in an Advance Directive for Health Care, or the holder of a Durable Power of Attorney. Relatives can not be a representative unless legally designated by the patient.

Advanced Directives and Durable Power of Attorney
You have the right to formulate a living will known in Oklahoma as the Advanced Directive for Healthcare. This document makes your future healthcare wishes and directions known prior to the onset of temporary or permanent incapacitation. You will have access to care whether or not you have an Advanced Directive.

You will be asked if you have an Advanced Directive when you register as a patient at NHS and will be given a packet of information about life-sustaining treatment decisions. If you have an Advanced Directive or sign one while in the hospital, a copy will be placed in your medical record. You have the right to change, delete, or add to an Advanced Directive at any time.

You or a legally-designated representative have the right to request the withholding of resuscitative services or the initiation or withdrawal of life-sustaining treatment to the extent provided by law. Under Oklahoma law, if you are unable to make health care decision and can not eat or drink, you will probably be given a feeding tube unless the patient rejects artificial nutrition and hydration in your Advanced Directive. Without the Advanced Directive, family members may be forced to make decisions without knowing your wishes.

You can choose Durable Power of Attorney (DPOA) with a Healthcare Clause. The DPOA names another person to make decisions for the well being of the patient. You can specify who will make decisions; the areas of life they can affect; as well as the limits of their influence. It must be in place prior to the onset of any temporary or permanent incapacitation.

It is the recommendation of Northeastern Health System that you execute both an Advanced Directive and a Power of Attorney. The Social Services department at NHS will assist patients with the implementation of either the Advanced Directive or DPOA.

Privacy
The staff at NHS strives to respect the privacy of all patients. All discussions, examinations and treatment are confidential and will be conducted discreetly. In addition you have the right to:
• Close the curtain around the bed, or close the door anytime for privacy.
• Request no visitors.
• Request confidential status to protect your identity as a hospitalized patient.
• Request a transfer to another room if another patient and/or visitor becomes unreasonably disturbing, offensive or rude. Every effort will be made to accommodate your request depending on the availability of an equally suitable room.

Confidentiality
You are assured confidential treatment of your medical records, and may approve or refuse their release to any individual outside the hospital or the billing process. We restrict access to medical records and information. Access to personal health information or PHI is granted only to those directly involved in the delivery of your care and then only to the extent required to deliver care and treatment.

Reasonable Response to Requests and Needs
You have the right to considerate and respectful care within the scope of our mission. Should you need a service not provided by NHS, you have the right to be transferred to another healthcare facility that can provide the needed service.

Resolving Patient Grievances
NHS provides patients and their families a way to express complaints or concerns they may have regarding the patient’s rights or the care a patient receives. Once a hospital employee is made aware of a grievance, the department providing the care will promptly resolve the issue.

Please contact the director of performance improvement at ext. 2360 or the performance improvement assistant at ext. 2459 for further investigation and response.

Patient Responsibilities
• Provide accurate and complete information about prior health problems, complete medical history including illnesses, hospitalizations, medications, Advanced Directives and other matters related to your health.
• If the explanation of the diagnosis, treatment or role in you care is not clear, ask as many questions as needed for clarity. We encourage you to gather as much information as you need to make informed decisions.
• You may be asked to consent in writing to certain tests, procedures or operations. You are responsible for the decisions and actions taken regarding your care. Ask as many questions as needed to fully understand each document that needs to be signed. A consent may be required for refusal to participate in a recommended course of treatment. You would be asked for written acknowledgement indicating your understanding of the risks and potential consequences of your actions.
• You need to understand the role that you play in your health care as well as understanding the health problems. If there is anything you don’t understand, ask any member of your healthcare team to explain it.
• Your physician and nurses need to know about any changes in your health. Once you and your physician have decided on a plan for treatment, be sure to advise the physician if the plan of care can not be maintained.
• Ensure that financial obligations are fulfilled as promptly as possible.
• It is important to be considerate of other patients by observing their right to privacy, limit visitors and maintain a quiet atmosphere. Telephones, televisions, radios and lights should be used in a manner agreeable to others.
• Follow Hospital Rules and Regulations.

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